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Terms and Conditions

Delivery Service

We provide convenient and efficient delivery service.

Precautions
  • We only accept orders of $400 Hong Kong dollars (after discount) and/or above, as well as providing free delivery service.
  • When typhoon signal No. 8 or black rainstorm warning is in force, it will delay delivery time.
  • After a purchase, please make timely payments within 3 days. For those unable to pay in time, we have a chance to cancel your order without noticing.
  • Delivery service is not available in some remote areas or no elevator floors.
  • Remarks
  • Please contact the courier service for another appointment time if you cannot receive the goods in person.
  • Normally, products will be delivered within 3 weeks. Any enquirers please contact our customer service.
  • Selling prices on PetArchitect.com may vary from our other social media (such as Facebook, Instagram, etc.).
  • Delivery service is only applicable to Hong Kong, overseas shipping services are not included.
  • Delivery Service does not apply to trucks failed area or no direct access to the elevator floor.
  • The following delivery area may require additional delivery time: Shek O, Tai Mong Tsai Road, Sai Kung, Disneyland, Chek Lap Kok, Lau Fau Shan, Lung Kwu Tan, Lam Tsuen, Yuen Long, Tai Po Lam Tsuen, Lion, Jinshan, Tai Mo Shan Tai Lam, Pat Sin Leng, Ma Wan and Discovery Bay.
  • We do not provide delivery service to the following areas: Sha Tau Kok, Ta Kwu Ling, Man Kam To, Mai Po, Lok Ma Chau, restricted area, Lo Wu, Po Toi, Tung Lung Chau, Tap Mun, Kat O, Tung Ping Chau, Mui Wo, Lamma Island, Peng Chau, Cheung Chau, Tai O and Lantau Island.
  • Prices of goods subject to the order shown in the day.
  • If we discovery related goods orders appear out of stock after receiving your payment, we will notified you by phone or email, and remove the goods directly from stock orders and arrangement the rest to be sent. On the other hand, we has the right to provide the same type and price of goods for substitution. We do not provide re-delivery of out of stock products.
  • We will do our best to serve you. If you claim the goods placed at the door or by other persons (such as relatives or security guards) for any loss resulting from the collection, including missing or damaged goods, we are not responsible for that.

  • Information For Wholesaler Or Groupbuy Customers

    • Groupbuyer discount checkout is only for customers who purchase HKD$1000 in a singleorder. Wholesalers can take additional wholesalerdiscount when purchaseHKD$5000 or more in a single order.
    • Offercannot be used in conjunction with any other promotional offers.
    • Customers who intend to know more about wholesaler prices, please register as ourmember of first, then contact our customer service.
    • Pleasenote that the volume of orders. If more than the required volume of inventory,please contact our customer service.
    • Based on supplierand cost issues, not all items have wholesaler discounted price.
    • Customerswho checkout with groupbuyer or wholesaler discount will have to pay for ownshipping fee due to reserve price.
    • Ingeneral, merchandise will be delivered to Hong Kong within two weeks, please bepatient. If you have any questions, please contact our customer service.
    • If thereis any discrepancy between the English and Chinese versions of these Terms& Conditions, the Chinese version shall prevail.